Jackalope FAQ'S Frequently Asked Questions? And Contact Information

When will I get my stuff? We usually ship the same or next business day by USPS mail DHL, FedEx
or UPS. It takes 1-7 business days to arrive. If you won't be home then have it shipped to your business
address.

Can I ship a gift to someone at a different address? Sure. The secure order form has a place for that.
Under special instructions tell us the phone number of the lucky recipent so we can put it on the shipping
form.

Do you offer gift wrapping? Sorry, we don't.

What is the last day to order so my stuff will arrive by Christmas? Please order by Friday,
December 12 or pay extra for 2 day delivery. We Guarantee to ship the same or next business day if your
item is in stock. Only the shipping company, not us, will guarantee the delivery time. Delays occur
because of volume or weather. There is no delivery time guarantee to APO, FPO or international
addresses. Orders to US addresses outside the lower 48 states and to PO Boxes are sent USPS
Priority Mail and can take two weeks to arrive.

I don't want to order over the internet or I want to pay by check or money order. Can I do that?
Sure. To order via snail mail send us a check which takes 3-7 days for us to recieve. Use the order form
by clicking on the order form page below.

Can I order by phone? Sorry, at this time we are only taking orders online, by mail or email.

I haven't gotten my stuff or my order was declined. What's going on? Most common reasons: 1)
Put everything in like it appears on your credit card bill. When a field has an asterisk by it you have to put
in the information. 2) You've been spending too much and your credit card company has put a stop to
that. 3) You credit card company doesn't let you buy on the web. 4) You put your email address in like
this: me@www.aol.com. Lose the www and put it in as me@aol.com 5) You tried Amex or Discover. We
don't take those. Sorry. In rare cases our secure server is down or will time out. 6) The shipping provider
has had problems ie: weather, strike, etc.